Shipping policy

1. Shipping Instructions: you can choose the dropshipping method on NeoBund. The shop of NeoBund will fulfill the dropshipping.1. Shipping Instructions: you can choose the dropshipping method on NeoBund. The shop of NeoBund will fulfill the dropshipping.

2. Shipping Cost Prepaid: when you place an order, The shop of NeoBund will charge you the dropshipping cost. You can track shipping information through the other third-party tracking website.

3. Price Change: The shop of NeoBund will change shipping costs periodically or seasonally according to the third-party carriers' prices. Once shipping cost is changed, you will be notified by email or system notification.

4. NeoBund shall not be liable for any damage, loss, delay, or non-delivery of the packages due to the following reasons:

(1) Force Majeure: "Force Majeure" refers to the objective factors or accidents that are unpredictable, uncontrollable, or unavoidable, including but not limited to earthquake, fire, snow disaster, storm, heavy fog, and severe weather; strikes, terrorist incidents, traffic accidents, amendments to regulations and policies, acts, decisions or orders of the government or judicial authorities; violent crimes such as robbery, drive-by robbery, etc.

(2) Damage caused by the natural characteristic, inherent defects or reasonable wear and tear of the goods.

(3) Delays in receiving the goods or failure to deliver the goods due to the customer's own reasons.

Customer Service